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Professor Cordell Schulten"Pondering the persistent questions of life with my students." -Professor Cordell Schulten


Hear why people are so passionate about St. Louis Public Radio.

 

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Home > Support > FAQs

Member FAQs

THANK YOU GIFTS AND BENEFITS


ABOUT YOUR MEMBERSHIP


SUSTAINING MEMBERSHIP

 

Q. How long will it take for my thank you gift to arrive?

A. Please allow six to eight weeks for gifts to arrive. Contact the membership office at 314-516-6684 or online if your gift doesn not arrive within the allotted time.

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Q. Will I automatically receive a membership benefit item?

A. No. You will receive items only if you requested one when you pledged either on the phone or online.

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Q. How can I update my personal information - change my address, email or update my credit card?

A. Set up an Online Member Account or call our membership office at 314-516-6684.

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Q. Is my membership gift or other contribution tax-deductible?

A. Yes, your contribution to St. Louis Public Radio and the University of Missouri - St. Louis are tax deductible. You must deduct the "fair market value" of any thank you gifts you receive. Your thank you letter, email confirmation or annual tax letter provides that information.

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Q. I lost my tax receipt. How do I get another one?

A. Set up an Online Member Account to view your giving history and print tax receipts whenever you'd like. Sustaining members will receive an annual tax letter in January.

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Q. Does St. Louis Public Radio sell or exchange its members' names with other organizations?

A. St. Louis Public Radio does not sell or exchange its mailing list with any commercial concerns. We do, however, exchange our list with other non-profit organizations. If you would like your name to be excluded, please call, write or email us with your preference.

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Q. Why did I receive my renewal notice before my expiration date?

A. Membership is St. Louis Public Radio's largest and most reliable source of revenue and provides one-third of our annual budget. Early renewal ensures your membership is always current and that your member benefits don't lapse. Many donors prefer to pay their membership as part of their monthly bills, so the early notice can easily be incorporated into their household's budget planning. When you submit payment, your membership benefits will be extended one year from the end of your current anniversary date. Any payment received more than four months before your current anniversary date is considered an "additional gift" and not an annual renewal. If you want this early gift to be considered as your annual renewal, please contact the membership office to let us know.

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Q. I am getting duplicate mailings, or too many mailings, what do I do?

A. Call us, or mail us the complete address block from both mailings so we can correct our files. We can also adjust our records to limit the number or mailings you receive, so please let us know your preferences.

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Q. How can I arrange a personal on-air message?

A. Personal on-air messages are a benefit available at the $50/month level. A written message by the contributor is broadcast four separate times on the date of their choice. If you are interested in becoming a day sponsor, or if you want to request your message please contact the Membership Office or call 314-516-6684.

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Q. Where can I find more information about car donations?

A. St. Louis Public Radio partners with Charitable Auto Resources (CARS) and the Car Talk Vehicle Donation Program to accept vehicle donations on our behalf. To find out more about our vehicle donation program call 855-KWMU-CAR (855-596-8227).

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Q. How do I sign up to be a sustaining member?

A. Make a sustaining gift online from your back account or credit card or contact Membership, 314-516-6684.

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Q. How do I increase my monthly giving amount?

A. Set up an Online Member Account or contact Membership, 314-516-6684..

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Q. As a sustainer, can I still request a thank you gift?

A. Absolutely! Sustainers can request one thank you gift annually, contact the Membership Office, 314-516-6684, and request the gift of your choice.

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